How do you ship the IDs?
We have several different methods for shipping, including but not limited to: USPS, Fedex, UPS and DHL
I have a group order, do you offer a discount?
It depends, if the order is 5-10+ We will offer a small discount.
I received my ID, what should I do now?
Use it for whatever your heart desires.
My Payment Says Pending Still!
If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away. If you paid with Reloadit and it says pending more than 6 days, you probably used the wrong payment method. Please refer to our how to pay, also when paying with the "reloadit' option you need to have the EXACT amount on the card for us to process it. Nothing more, nothing less. The exact amount.
How To Take a Picture
Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn't messy.
I want to know Group Rates
Please.. the Group Rates are listed on the website. That's the lowest we will go unless you're going to order 20+.
I want to become a reseller!
If you want to be a reseller we can give you amazing prices, but you must be able to bring in 10 IDs/Week. Just let us know.
Help I submitted wrong signature!
If we notice you submitted a wrong signature we will default to our own signature for you. If you provided a not so good one, we will supply our own as well.
Getting 'Invalid File Extension' On submittion of order!
Please make sure the image you're uploading is a .jpg, or a .png and make sure they're lowercase which might help.
My ID Says 'Completed'?
Completed means your ID is ready to print and ship, it should be out of the completed status and posted to ship within a few days.
My ID Says 'Payment Received'
This means your payment is received and your ID will be worked on shortly, usually going to a 'Completed' Status or a 'In Progress' Status.
Website Not Generating Bitcoin Address!?
This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
Wrong Information on my ID!?
We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you mispell something by accident, we don't know. We have everything automated so we don't check it. We use what you put.
I need my shipping address changed!
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can't. But if it hasn't we can. Please supply your order # and the new shipping information, title the support ticket with 'Shipping Address Change' and we'll do it ASAP.